FAQs

1. How can I place an order?

To place an order, browse the products available on our website, add the items you would like to purchase to your cart, and complete the checkout process with the available payment method.

2. What is the order cut-off time?

Orders placed before 5:00 PM Central Time, Monday through Friday, are processed on the same business day. Orders placed after the daily cut-off time are processed on the next business day.

3. How long does order processing take?

Orders generally require 1–3 business days for processing before they are dispatched.

4. How long does shipping take?

Orders generally require 1–3 business days for processing before dispatch. After dispatch, delivery generally takes up to 7 business days.

Total Estimated Delivery Time: 4–10 business days from the date the order is placed, depending on the processing time and delivery destination.

5. Which delivery partners do you use?

The shipping carrier may vary depending on the destination, shipping service, and order. Available shipping information will be provided where applicable.

6. Can I track my order?

Yes. When tracking is available for your shipment, tracking information will be provided in your shipping confirmation email after the order has been dispatched.

7. Can I cancel or change my order?

If you need to cancel or change an order, contact us as soon as possible. Requests can only be accommodated if the order has not already been processed or dispatched.

8. What should I do if I receive a damaged or incorrect item?

If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team. Include your order number and, where applicable, clear photographs of the item and its packaging so we can review the issue.

9. How can I contact customer support?

You can contact Cartcraft-Discoveries using the information below:

Trading Name: Cartcraft-Discoveries
Legal Entity: Cartcraft-Discoveries LLC
Registration Number: LC014756429

Business Address:
1350 Walnut St
Kansas City, MO 64106-2914
United States

Email: support@Cartcraft-Discoveries.com

Business Hours:
Monday - Friday, 9:00 AM - 5:00 PM Central Time

10. Is shopping on Cartcraft-Discoveries secure?

Our website uses HTTPS encryption for connections to the website. Payment transactions are handled through the payment methods made available during checkout. Customers should review the information presented at checkout before completing an order.